Collins Street Medical Centre

AGPAL Accredited General Practice

Quality and Innovation in Healthcare

Billing and Fee Information

Billing & Fees

Collins Street Medical Centre is a private billing practice and fees are payable at the time of consultation.

The Federal Government have announced that they are continuing the freeze all General Practice rebates at least until 2020. This means that your GP has had an increase of 75 cents for a standard consult since November 2012!

Unfortunately we are not able to continue to provide our high quality of service and innovative health solutions without increasing our fees. We have limited the increase to around 2.5% and have applied to a select number of items. (We have been able to keep fees at the same level for nearly 75% of our services).

The fees at Collins Street Medical Clinic are determined by a combination of factors including - the Australian Medical Association recommended rates and costs associated with running a medical practice.

These fees below are indicative of fees billed by doctors in the practice and patients should be aware that individual doctors may bill at different rates. Charges will vary depending on the length of time you spend with the doctor and the complexity of your medical condition.

Indicative Fees - September 2017

Consultation Fees

  • Standard : $95 - $110
  • Long : $160 - $185
  • Extended:$230 - $255
  • [*Fees Current as of 13/09/2017]

Medicare Rebate

  • $37.05
  • $71.70
  • $105.55

Out of Pocket

  • $57.95 - $72.95
  • $88.30 - $113.30
  • $124.45 - $149.45
  • The cost of procedures varies with the type of procedure and its complexity; please ensure you enquire about any costs prior to the procedure.
  • Medical consumables used as part of your treatment may attract a separate fee.
  • Travel vaccines will incur an additional fee

GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans fees range between $52 - $85 out of pocket.

A more comprehensive list of fees is displayed in our waiting room area. Please ask our reception staff if you have any questions about fees that are not addressed by the information displayed. It is practice policy that all accounts are settled in full on the day of your consultation; EFTPOS, Mastercard, Visa, AMEX and cash accepted.

The practice now offers Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice.

We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at www.humanservices.gov.au/online or download a Medicare Bank Account details form.

If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.

Forms of Payment Accepted:

  • Cash EFTPOS Visa MasterCard American Express
  • *Credit card telephone payments accepted

Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. A fee will be charged for failure to attend or cancellation at short notice. (Please note: this fee is not Medicare rebatable).

After Hours / Locum Service

DoctorDoctor - 132660Home visits and after hours medical care is provided by our accredited locum service "Doctor Doctor".

To seek after hours care or request a home visit when our practice is closed,
please call: 13 26 60.

A private consultation fee applies to utilise this service, however a rebate may be claimed from Medicare Australia.

*DoctorDoctor, formerly the Australian Locum Medical Service (ALMS)

In the case of an EMERGENCY, patients should dial 000 for an ambulance or call their local public hospital casualty department.

Patients with private Health Cover can access the 24 hour Emergency Department at the Epworth Hospital on (03) 9426 6324, or the Cabrini Health Emergency Department on (03) 9508 1500.

Please note that out of pocket fees will apply.

Patient Resources and Health Websites

Additional patient resources can be found for a wide range of health topics in the list of websites we have provided.

General Practice Information

Health on the Net Foundation(HON)
www.hon.ch

This site promotes and guides the deployment of useful and reliable online health information, and its appropriate and efficient use.

MyDr
www.mydr.com.au

A very comprehensive site of useful resources and animated clips.


Better Health Channel
www.betterhealth.vic.gov.au

Useful information and A-Z factsheets.

NPS
www.nps.org.au

NPS is an independent, not-for-profit organisation to support the best use of medicines to improve health and well-being.


HealthShare
www.healthshare.com.au/factsheets/

High quality and up-to-date fact sheets from Australia's leading health organisations.

Adolescent Health

The Royal Children's Hospital
- Centre for Adolescent Health
www.rch.org.au/cah/

NSW Centre for Advancement of
Adolescent Health
www.caah.chw.edu.au

Allergies

Australian Society of Clinical Immunology and Allergy
www.allergy.org.au

Cancer

Cancer Council NSW
www.cancercouncil.com.au

Cancer Council Australia
www.cancer.org.au


Cancer Australian (Government)
canceraustralia.gov.au

Includes information from the National Breast and Ovarian Cancer Centre (NBOCC), and information on lung and gynaecological cancers. Links to Australian cancer support organisations and websites.

Cancer Screening
www.cancerscreening.gov.au

Links to Breast, Cervical and Bowel cancer screening programs.


Breast Cancer Network Australia
www.bcna.org.au

Prostate Cancer Foundation of Australia
www.prostate.org.au


Peter MacCallum Cancer Centre
www.petermac.org

Peter MacCallum Cancer Centre is a world leader in cancer treatment, research and education. Excellent cancer information and links to other reliable cancer information websites.

Bowel Cancer Australia
bowelcanceraustralia.org/bca/

 

Cardiovascular Disease

Heart Foundation
www.heartfoundation.com.au

The Heart Foundation provides guidelines for health professionals and informs the public and assists people with cardiovascular disease.

National Cholesterol Education Program Australia
www.ncepa.com.au

This website includes information for patients including the 'Heart-to-Heart' booklet.


The Stroke Foundation
www.strokefoundation.com.au

Useful guidelines; good overview on prevention, treatment and educational activities

Chronic Disease Prevention

Measure Up (Australian Government)
www.measureup.gov.au

Swap It - Don't Stop It (Australian Government)
www.swapit.gov.au

Complementary Medicine

Blackmores Medical
www.blackmoresmedical.com.au

This website is an evidence-based resource for complementary medicines. It includes an excellent drug interaction guide.

The Australasian Integrative Medicine Association (AIMA)
www.aima.net.au

AIMA is an independent not for profit organisation of individual medical practitioners seeking to provide whole person medical care by integrating evidence-based complementary medicine into mainstream practice. 

Dental

Australian Dental Association
www.ada.org.au

 

Dermatology

Australian College of Dermatologists
www.dermcoll.asn.au

Eczema Association of Australasia
www.eczema.org.au


All about Acne
www.acne.org.au

Good patient orientated guide.

National Psoriasis Foundation
www.psoriasis.org

American website. Excellent patient resource.


Occupational Dermatology Research and Education Centre
www.occderm.asn.au

Useful site on common occupational dermatoses and their management.

Drug and Alcohol

Therapeutic Goods Administration
www.tga.gov.au

The Therapeutic Goods Administration (TGA) is Australia's regulatory authority for therapeutic goods.

Quit Victoria
www.quit.org.au

Quit smoking resources.


Alcoholics Anonymous Australia
www.aa.org.au

Resources for those struggling with alcohol use. Links to AA meetings.

Quitline
www.quitnow.info.au

Australian Government website with quit smoking resources

Endocrinology

Diabetes Australia
www.diabetesaustralia.com.au

The Australian Thyroid Foundation
www.thyroidfoundation.com.au

The Australian Thyroid Foundation (ATF) is a member-based organisation, with membership fees and donations used to support and educate members with the most up-to-date, research, treatment and medications.

Gastroenterology

The Gastroenterological Society of Australia
www.gesa.org.au

GESA is Australia's peak body for the disciplines of gastroenterology and hepatology. This website is an online resource for GESA members, health professionals and consumers needing more information.

Crohn's and Colitis Australia
www.acca.net.au


Coeliac Australia
www.coeliac.org.au

 

IBIS Irritable Bowel Information & Support Association of Australia
www.ibis-australia.org

Geriatics

Alzheimer's Australia
www.alzheimers.org.au

Alzheimer's Australia is the peak body providing support and advocacy for the 257,000 Australians living with dementia.

Council on Ageing (NSW)
www.cotansw.com.au

 


My Wishes Advance Care Planning Program (NSW Health)
www.mywishes.org.au

Ageing Well
www.ageingwell.org.au

The Jean Hailes Foundation for Women's Health.


National Ageing Research Institute (NARI)
www.mednwh.unimelb.edu.au

Haematology

Australian Red Cross Blood Service
www.transfusion.com.au

Immunisation

Immunise Australia Program (Government)
www.immunise.health.gov.au

National Centre for Immunisation Research & Surveillance (NCIRS)
www.ncirs.usyd.edu.au


Immunisation Calculator (SA Health)
www.health.sa.gov.au/immunisationcalculator

The calculator is a computer-based system that uses the National Immunisation Program Schedule. Parents, carers and immunisation providers can use the calculator to assist in catch-up scheduling for vaccinations for children up to 7.

The Science of Immunisation: questions and answers
www.science.org.au/policy/immunisation.html

This publication aims to address confusion created by contradictory information in the public domain. It sets out to explain the current situation in immunisation science, including where there is consensus in the scientific community and where uncertainties exist.

Endorsed by the Royal Australasian College of Physicians and the Australian Medical Association.

Infectious Diseases

US Center for Disease Control
www.cdc.gov

Excellent data base of diseases A-Z

NT Health - Centre for Disease Control Publications
www.health.nt.gov.au/Publications/
Centre_for_Disease_Control_Publications/

Men's Health

Men's Health Australia
www.menshealthaustralia.net

Good information, guidelines and very comprehensive list of useful links.

Impotence Australia
impotenceaustralia.com.au

Mental Health

Anxiety Online
www.anxietyonline.org.au

 

Black Dog Institute
www.blackdoginstitute.org.au

Very comprehensive site for public and health professionals on diagnostic tools and fact sheets on depression, bipolar disorder and mood disorder.


Beyond Blue
www.beyondblue.org.au

Also excellent information on depression, anxiety and bipolar disorder for patients and health professionals

Kids Help
www.kidshelp.com.au

Good support for young people on common conditions. Provides telephone counselling.


Headspace - National Youth Mental Health Foundation
www.headspace.org.au

Site contains information about Headspace centres and other mental health issues affecting young people.

Schizophrenia Fellowship of NSW
www.sfnsw.org.au

 


Problem Gambling - VIC Health
www.problemgambling.vic.gov.au/

Musculoskeletal

American Academy of Orthpaedic Surgeons
www.orthoinfo.aaos.org

Australian Orthopaedic Association
www.aoa.org.au


Sports Medicine Australia
www.sma.org.au

Australian Association of Musculoskeletal Medicine
www.musmed.com

Neurology

Alzheimers Australia
www.alzheimers.org.au

Brain Foundation
www.brainfoundation.org.au


Headache Australia
www.headacheaustralia.org.au

MS Australia
www.msaustralia.org.au


Stroke Foundation
www.strokefoundation.org.au

Parkinson's Australia
www.parkinsons.org.au


Epilepsy Action Australi
www.epilepsy.org.au

Motor neurone disease (MND) Australia
www.mndaust.asn.au

Nutrition

Dietitians Association of Australia
www.daa.asn.au

Food Standards New Zealand Australia
www.foodstandards.gov.au


Australian Divison of World Action on Salt & Health
www.awash.org.au

The Centre for Eating and Dieting Disorders
www.cedd.org.au


Go for 2 and 5
www.gofor2and5.com.au

Recommended consumption of fruit and vegetables.

Obstetrics and Gynaecology

The Royal Australian and New Zealand College of Obstetricians and Gynaecologists
www.ranzcog.edu.au


The Jean Hailes Foundation for Women's Health
www.jeanhailes.org.au

OBGYN.net
www.obgyn.net/medical.asp

American online community of Obstetrics/Gynecology medical professionals, pharmaceutical and medical device companies, and the women they serve.

Opthalmology

The Royal Australian and New Zealand College of Ophthalmologists
www.ranzco.edu

Glaucoma Australia
www.glaucoma.org.au


Vision Australia
www.visionaustralia.org

Macular Degeneration
www.mdfoundation.com.au

Osteoporosis

Osteoporosis Australia
www.osteoporosis.org.au

Paediatrics

The Royal Children's Hospital Melbourne
www.rch.org.au

Palliative Care

Palliative Care Australia
www.palliativecare.org.au

Department of Health and Ageing
www.health.gov.au

Parenting

Raising Children
www.raisingchildren.net.au

Autism Spectrum Australia
www.autismspectrum.org.au


Parenting - Better Health Channel (Vic Health)
www.betterhealth.vic.gov.au/

Patient Support Groups

The DrsReference Site
www.drsref.com.au/supportgroups.html

Page with list of patient support groups.

Australian Breastfeeding Association
www.breasfeeding.asn.au

Radiology

Inside Radiology
www.insideradiology.com.au

Renal

Kidney Health Australia
www.kidney.org.au

Prostate Cancer Foundation of Australia
www.prostate.org.au


The Urological Society of Australia and New Zealand
www.usanz.org.au

The Continence Foundation of Australia
www.contfound.org.au

Respiratory

National Asthma Council of Australia
www.nationalasthma.org.au

The Australian Lung Foundation
www.lungfoundation.com.au


The Australasian Sleep Association
www.sleep.org.au

Rheumatology

Sjögren's Syndrome Foundation
http://www.sjogrens.org/


Australian Rheumatology Association
www.rheumatology.org.au

Arthritis Australia
www.arthritisaustralia.org.au


The Rheumatoid Arthritis Support Network (RASN)
www.rheumatoidarthritis.org

Sexual Health

Australasian Chapter of Sexual Health Medicine
www.racp.edu.au/page/sexual-health-publications

ASHM : Australian Society for HIV Medicine
www.ashm.org.au


Australian Herpes Health Information
www.herpes.com.au

Smoking

Quit Victoria
www.quit.org.au

Tinnitus

Australian Tinnitus Association
www.tinnitus.asn.au/

Travel

U.S. Centre for Disease Control
www.cdc.gov/travel

World Health Organisation: International Travel and Health
www.who.int/ith


Smart Traveller - Australian Government
www.smartraveller.gov.au/tips/travelwell.html

Medical Advisory Services For Travellers Abroad (MASTA)
www.masta.edu.au

Vascular

Society for Vascular Surgery
www.vascularweb.org

NHS Abdominal Aortic Aneurysm Screening Program
www.screening.nhs.uk

Women's Health

The Royal Women's Hospital Victoria
www.thewomens.org.au

Family Planning Victoria: Women
www.fpv.org.au/women


The Australasian Menopause Society
www.menopause.org.au

Jean Hailes Foundation for Women's Health
www.jeanhailes.org.au


Domestic Violence Resource Centre Victoria
www.dvirc.org.au

Breast Screen Victoria
www.breastscreen.org.au/


National Cervical Screening Program
www.cervicalscreen.health.gov.au

Swift Solutions Clinic

Swift Solutions Clinic is an innovative service provided by Collins Street Medical Centre that offers prompt response to patients' simple health care needs.

This may include:

  • Repeat prescriptions
  • Repeat referrals
  • Reporting of results
  • Some vaccinations, such as influenza vaccine or subsequent vaccinations required as part of a course.

Swift Solutions Clinic*:

  • Monday - Thursday: 12:55pm - 1:30pm

Patients will be seen for initial assessment by our Practice Nurse prior to a short consultation with the Doctor on duty.

Attendance at this clinic is by appointment only.
Consultation fees for Swift Clinic Appointments will incur a reduced out of pocket payment for patients of around $15 - $20


We will attempt to schedule requests for appointments within one working day.

Please contact our friendly reception staff to enquire about a Swift Solutions Clinic appointment.

*NOTE: Swift Solutions Clinic is available only to existing patients of our practice

Appointment and Fee Information

New Patients including women, men and children are welcome at Collins Street Medical Centre.

Consultations are by appointment only; however, cases of emergency and emergency telephone calls will be promptly dealt with. Please phone: (03) 9654 6088

Practice Hours:

  • Monday - Friday: 8.00am - 4.30pm

Appointment / Consultation times:

  • Swift*: 10 minutes
  • Standard:15 minutes
  • Long:30 minutes
  • Extended:>30 minutes
  • *Swift Solutions Clinic- Subject to suitability & availability
    – please ask our reception staff for further details.

Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.


Completing the CSMC Patient Registration Form

We are committed to providing our patients with high quality health care. In order to achieve this it is essential that we have an up to date and accurate health record.

New Patients:

We require ALL NEW patients to complete and submit the Patient Registration Form prior to your booked appointment. Forms are submitted via our secure on-line form link.

If you do NOT complete/submit the form, you will need to arrive at least 20 minutes prior to your scheduled appointment time so that you can complete the required registration paperwork.


CSMC登録フォームのご記入に関して

当院では良質な医療を提供することを常に追求しております。そのため、最新の情報を登録フォームにご記載ください。

初めて来院される方:

診察前までに登録フォームをご記入いただき、ご送信ください。オンラインフォームは安全に送信されます。

またはご予約開始時間20分前にご来院いただき、ご記入いただく事も可能です。


Returning Patients: It's been a while?

We would also ask that if you have not been to see your GP within the past 12 months you may also take the time to complete the form; this will allow us to ensure we have your up to date details on our system.

These forms will auto-fill your data when using the same browser on the same computer for up to a day. This allows you extra time to complete the form. Patients are encouraged to print a copy of their information before submitting these forms.


Improving our Communication with our Patients.

The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future video consultations and patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.

If you haven’t been to see your GP for some time or haven’t updated you contact / personal details for some time you can provide your current information by completing and submitting the CSMC Registration Form.

We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well-being. As a patient of CSMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.

The practice adheres to the Australian Privacy Principles and does not send spam information. You can view our Privacy Policy on this website.

Patient and Clinic Information Guides

Please also view our Clinic Information Guides:
- Patient Information on Travel Health, Your Medical Practice Team - Working with your GP, and Rights and Responsibilties - Mutual Agreement.


Patient Request for Access/ Release of Personal Health Information

Medical History Transfer Request Form →


Our Doctors are also assisted by Practice Nurses who may be involved in your care for new patients, care plans, immunisations, wound care or attending to emergency patients.

Wherever possible, Doctors are available between 12 noon – 1 pm to receive telephone calls. Our Practice Nurses are also available to receive calls. However, consultations cannot take place over the telephone so you may require a follow-up consultation.

Our reception staff are available to make bookings and to assist you as required.